Terms & Conditions
Terms and Conditions of Sale and Services
1 - Terms of payment
Payment of our account to be settled no later than 14 days from date of invoice; Should payment not be made within this periodinterest will be charged under "The Late payment of Commercial Debts (interest) Act 1998". In accordance with the Act, Interest will be charged at 8% above current Bank Rate.
2 - Price
a) All prices included in quotations are calculated having regard to the price of raw materials, labour and all other overheads of the suppliers business applicable at the date of such quotations and are subject to the goods remaining unsold at the date of dispatch. In the event of any increase in such costs between quotation and dispatch, Derwent Treescapes Ltd. shall be entitled to increase the quotation price.
b) Where a quotation is given for a particular quantity of goods, and the consumer requires less after the order has been submitted, the quoted price may be revised by the supplier.
c) all prices are +VAT unless otherwise stated.
d) VAT rates are included on quotations and price lists, however VAT will be charged at the prevailing rate at the time of Invoicing.
3 - Credit/debit card payments
a) Derwent Treescapes Ltd. accepts payment by debit or credit card.
b) All credit card payments are subject to a 1.5% charge. There is no charge for debit card payments.
c) Derwent Treescapes Ltd. does not accept payment by American Express.
4 - Non-payment
Where a customer fails to make payments by the payment due date, Derwent Treescapes Ltd. at its option may:
Suspend deliveries, operations and works without liability. If accounts remain unpaid for longer than 2 months, Derwent Treescapes Ltd. may seek legal advice from their solicitor.
5 - Delivery
a) Times of delivery are of the essence and Derwent Treescapes Ltd. shall not be liable for loss or damage caused by late delivery, howsoever arising.
b) If when goods are available for delivery, the customer cannot accept them, or the site is unavailable, any abortive delivery and/or storage charges incurred, and loss of time incurred by Derwent Treescapes Ltd. will be charged to the customer.
c) Any damage caused on unloading to the property of any customer or third party shall be the responsibility and liability of the customer, and the supplier shall in no way be liable. Therefore the customer shall indemnify the supplier in respect of any claim and costs arising therefrom.
6 - New Customers
Subject to status. new customers may be required to settle their account prior to commencement of works or on the day of completion.
7 - Cancellation
a) Goods to special orders cannot be cancelled. If the consumer cancels a special order, they shall be required to pay full price for the goods.
b) Cancellations of other goods can only be accepted after payment by the customer of the Suppliers handling and administration charges.
c) Notice of the Right to Cancel – the client has 14 days to cancel the contract (in writing) from acceptance date. If works have been started with in this period and the client cancels, a charge will be levied for any works undertaken before cancellation.
8 - Force Majeure
In the event that circumstances beyond the control of Derwent Treescapes Ltd. prevent or interfere with the delivery of the whole or any part of the goods, Derwent Treescapes Ltd. may without liability suspend and/or cancel delivery of all or any part of the goods. Derwent Treescapes Ltd. will not be held responsible for failing to attend a site at agreed time/date under certain circumstances, ie: Severe weather, Road conditions, Staff sickness, Equipment failure, Emergencies and other unforeseen circumstances.
9 - Representation and Advice
No employee of Derwent Treescapes Ltd. has any authority whatsoever to make any oral representation on behalf of the Company or to give advice upon the quality use or fitness for any purpose of goods supplied by Derwent Treescapes Ltd.
10 - Aftercare
Derwent Treescapes Ltd can accept no responsibility for plant or tree deaths arising from poor or the complete lack of aftercare, i.e. Watering not carried out sufficiently, unless Derwent Treescapes Ltd. are asked to carry out a maintenance program.